What Personal Information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site or our mobile app, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, company name or other details that we need to provide you with our services.
When do we collect information?
We collect information from you when you place an order, fill out a form, communicate with us through email, or enter information on our site or our mobile app.
- help remember and process the items in the shopping cart,
- understand and save user’s preferences for future visits,
- keep track of advertisements, and
- compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features of our site may not function properly.
How do we use your information?
We may use the information we collect from you to (“Permitted Uses”):
- improve our website and/or mobile app,
- allow us to better service you in responding to your customer service requests,
- quickly process your transactions,
- send periodic emails regarding your order or other products and services, and
- follow up with you after correspondence (email or phone inquiries).
We will limit the collection, use and disclosure of your Personal Information to the information which is necessary for the purposes we have listed in this policy. If we want to use your Personal Information for a purpose that is not listed here, we will obtain your consent first. We will not store your Personal Information longer than is required to achieve the purposes that we have listed. When we no longer require your Personal Information to achieve the purposes listed, we will securely dispose of it.
By using our site you implicitly consent to us collecting and disclosing your Personal Information for the Permitted Uses. When we disclose your Personal Information for a purpose that is not one of the Permitted Uses, we will obtain your explicit consent first, unless doing so is impractical for legal or security reasons. You can refuse to consent to us collecting, using or disclosing your Personal Information or withdraw a consent you previously gave at any time by giving reasonable notice. However, a refusal or withdrawal of consent may prevent us from being able to provide you with the services you have requested.
Third party disclosure
In meeting your needs, we may be required to transfer your Personal Information to third parties. We share your information with third parties in order to process credit card transactions, register corporations, perform name searches and validate driver’s licenses. We may disclose your Personal Information to third parties without giving you notice when its disclosure is necessary in order to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. We will not otherwise sell, trade, or transfer your Personal Information to third parties without giving you advance notice. Such Personal Information disclosed to third parties will be protected through contractual arrangements with said parties, that describe the sensitivity of the information provided and set out the terms governing its use.
Information that we transfer to third parties on your behalf may be stored on servers that are located outside of Canada. This information is subject to the laws of the jurisdiction where the information is stored, including their laws regarding the protection and disclosure of such information.
Storage of Payment Information
Payment information, including credit card information is processed and stored with Stripe, Inc. or Paypal, who provide payment processing services. Your payment information is subject to their respective privacy policies and the laws of the jurisdiction(s) in which they store information Personal Information.
For more information about Stripe, Inc. please visit the following website: https://stripe.com/ca.
For more information about Paypal, please visit the following website: https://www.paypal.com/ca/.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of individuals who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a gateway provider and are not stored or processed on our servers. Your credit card information is stored with a third party that is PCI compliant.
How does our site handle do not track signals?
We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
Yes we allow third-party behavioural tracking for support and internal system improvement purposes.
We may occasionally send you emails that contain information about our products and services or other promotional material. We will obtain your consent, either express or implied, before sending any such emails. Each email will set out the process for you to opt out of receiving future messages from us. We will also automatically stop sending you messages if two years have passed since you last entered into a transaction with us and you have not expressly consented to receiving our messages.
We may send you messages that promote the services of third parties. We will obtain your express consent before doing so.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence. We will save copies of requests to unsubscribe as evidence.
Occasionally, at our discretion , we may include links to third-party websites or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore assume no responsibility or liability for anything that occurs while you are visiting those sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Attention: Privacy Officer
12764 Yonge Street
Richmond Hill, Ontario L4E 1A3
Last Edited on 2017-05-02